FAQs
Do you deliver across the UAE, what are the charges, delivery time, and how can I track my order?
Yes! We deliver across all Emirates in the UAE. Delivery costs AED 20, and it’s free on orders above AED 500. Orders typically arrive within 3–5 business days, and once shipped, you’ll receive a tracking number via email to monitor your delivery.
When Will My Order Arrive?
Once we have received your order, you will automatically receive an email confirming your order. Orders are picked, packed, and shipped within 2-3 business days. Delivery time is usually 2-4 working days with our shipping partner.
Returns, Exchanges & Damaged Products
Due to hygiene and safety reasons, we do not accept returns, refunds, or exchanges. However, if your order arrives damaged or incorrect, please contact us within 24 hours at kausab72@gmail.com or WhatsApp 050 4834014 with your order number and a photo of the issue.